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Call us 0800 121 8899

Customer Service Centre

We are open but exceptionally busy. Where possible, please leave phone lines free for our most vulnerable customers. 

Opening hours

Monday to Friday 8am-7pm
Saturday 9am-2pm
Sunday closed
Closed on bank holidays 

Free call from mobiles and landlines.

All enquiries 0800 121 8899

Call costs explained

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Changes to online security

In the next few weeks we're introducing a new way to log in and use your account that is easier and safer than ever before.  What do I need to do?

Supporting you in branch

Coronavirus – help us to help you 

We know you love our branches and that’s because of the wonderful people we have working in them.

We’re doing everything we can to look after our people and at the same time be there for the members that really need us right now.

Our Coronavirus support page has all the information you need about how to manage your money from home and how our services are affected. Please only call us or visit us if it’s absolutely essential. That way we can help those most in need.

Our opening hours are being reduced in many branches and unfortunately we may have to temporarily close some branches at short notice. 

We’re doing our best to keep the website updated with the latest information.